Can't get your copier to scan to email? We have the answer.
Copiers are complicated, and their scan-to-email settings are even worse. Getting them to work can feel like it takes a PhD in engineering. Then Microsoft 365 and Google turn on MFA and it stops working altogether.
ScanRelay gives your copier an email account it can actually use, and we'll help you get it scanning again in minutes.
We can help you set it up in minutes. No software to install.
Scan to email stopped working, and the fix isn't obvious
Copiers and printers sign in to your mail server with a plain password. They can't approve a push notification, type a one-time code or complete a modern OAuth sign-in. When your email provider requires those, the device gets locked out and shows one of these errors.
535 5.7.139 Authentication unsuccessful,
SmtpClientAuthentication is disabled
for the Tenant.
Basic authentication for SMTP has been switched off, or security defaults and Conditional Access are blocking the sign-in.
534-5.7.9 Application-specific
password required.
The account has 2-Step Verification on, and Google no longer accepts a regular password from older devices.
Send failed: Unable to connect
to SMTP server (TLS error)
Firmware that only speaks TLS 1.0 or 1.1 can't negotiate with modern mail servers at all.
A mail relay built for devices, not people
We give you an email account with credentials that copiers can actually use. Your staff mailboxes keep full MFA protection, and the copier never needs a real user account.
- 1
We create your account
You get a ScanRelay email account with a username and password built to work with copiers and multifunction devices. No MFA prompts and no app passwords.
- 2
We help you set it up
Enter the account into your copier's scan-to-email settings. We can walk you or your copier technician through it in minutes.
- 3
Press Scan
Scans go out through ScanRelay to any recipient, inside or outside your company.
Everything a copier needs, nothing it can't handle
No MFA exceptions
Stop carving holes in Conditional Access or keeping a "scanner" mailbox with a shared password. Your tenant stays locked down.
Works with old firmware
Legacy ports and older TLS versions are supported for devices that can't be updated, isolated from modern traffic.
Large attachments
Multi-page color scans up to 50 MB go through, with the option to deliver a download link instead for bigger files.
Delivery logs
See every scan that was sent, which device sent it, who received it and whether it was delivered. Handy when someone says "it never came."
Lock down recipients
Optionally allow scans only to your own domain, so a copier can't be used to send documents outside the company.
Setup help included
Send us the copier model and we'll walk you or your copier dealer through the setup.
If it has a Scan to Email or SMTP page, it works!
We regularly set up devices from these manufacturers, including scan-to-email on fax servers and document capture software.
Simple monthly plans
No contracts. Cancel any time.
Enterprise
- Up to 8 devices
- 2,000 scans a month
- Each additional device: +$8.00/month, adds 400 scans
- Delivery logs
- Lock down recipients
- Setup help included
For larger companies, government and education, call (208) 783-5000 for a customized quote that fits your specific needs.
Common questions
Can't I just turn SMTP AUTH back on in Microsoft 365?
For now you may be able to enable it on a single mailbox, but Microsoft is phasing out basic authentication for SMTP client submission. It also means keeping a password-only account in your tenant that attackers can target. ScanRelay removes that account entirely.
What about Google app passwords?
App passwords can work, but they're tied to a real user, they bypass 2-Step Verification, and they stop working when that person leaves or changes their password. Our device credentials are separate from your users.
Do we have to change our MX records or mail provider?
No. ScanRelay only handles outgoing mail from devices. Your inbound email and user mailboxes stay exactly where they are.
Are scanned documents stored on your servers?
Messages are held only long enough to deliver them, then deleted. Logs keep the sender, recipient, size and delivery status, never the attachment.
Our copier dealer normally sets this up. Can they use ScanRelay?
Yes. Copier dealers and IT providers can set up ScanRelay for each of their client sites. Copier companies can also resell ScanRelay to their customers. See our dealer partner program.
Sell copiers or service them? Partner with Scan2Box.com.
Offer ScanRelay to your customers and stop losing hours to scan-to-email service calls.
Tell us about your devices
Send the make and model of your copiers and which email provider you use. We'll reply within one business day with settings for each device.
- Phone
- (208) 783-5000
- Hours
- Mon–Fri, 7am–6pm Pacific